Terms of Service

Effective Date: August 1, 2025

Last Updated: August 1, 2025

Introduction

Welcome to the official JoqniX website!

These Terms of Service ("Terms") govern your access to and use of this site, including all features, content, products, and services provided by JoqniX. Whether you're browsing, supporting, making a purchase, or participating in community spaces, your use of this site means you agree to follow these Terms.

By accessing or using any part of the website, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree, please do not use the website or any related services.

These Terms apply to all visitors, users, customers, and participants engaging with JoqniX in any form.

1. Definitions

This section helps clarify key terms used throughout the document.

  • "JoqniX", "we", "our", "us" – The official VTuber brand, website, and related services operated under a sole proprietorship.
  • "Site" – The official JoqniX website and any associated platforms (e.g., subdomains, donation portals).
  • "User", "you" – Any individual accessing the site, whether a casual visitor, community participant, or customer.
  • "Content" – Includes all visuals, audio, text, code, digital assets, and community submissions on the site.
  • "Services" – All activities offered through the site, including but not limited to streaming info, shop access, digital downloads, event participation, or community features.
  • "Digital Products" – Non-physical goods like wallpapers, audio files, zines, or downloadables.
  • "Physical Products" – Tangible items sold on the site, such as merchandise.

This Policy applies regardless of how you access these services—whether via desktop computer, laptop, tablet, smartphone, or any other internet-connected device. It also remains applicable across different regions and jurisdictions, subject to relevant local laws where necessary.

By using any of the above services or interacting with the JoqniX brand online, you acknowledge and consent to the data practices outlined in this Policy.

2. Eligibility & Account Use

We may collect the following types of information from you:

  • You must be 18 years or older, or have the consent of a parent/legal guardian to use this website or engage in transactions.
  • If we provide account-based services in the future (e.g., exclusive areas, purchases), you agree to:
    • Provide truthful, complete, and current information
    • Keep your login credentials secure
    • Not impersonate others or misrepresent your identity
  • We reserve the right to suspend or terminate access to users who violate these Terms or engage in inappropriate behavior.

3. Product Availability, Orders & Pricing

3.1 Product Descriptions

We do our best to display accurate images and descriptions of all items listed. However, minor differences in color, sizing, or formatting may occur due to screen settings or manufacturing variation.

3.2 Pricing & Currency

  • Prices are listed in [INR/USD/etc.] and may change without prior notice.
  • Shipping fees, taxes, and currency conversion charges (if applicable) are calculated at checkout.
  • JoqniX reserves the right to correct pricing errors even after an order is submitted.

3.3 Purchase Limitations

We may limit the quantity of items purchased per person, per household, or per order to prevent scalping or abuse.

Orders placed under multiple names/accounts for bulk purposes may be canceled.

3.4 Order Acceptance

All orders are subject to confirmation and availability. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or stock errors.

4. Payment Methods

  • Payment is accepted through authorized third-party processors such as Razorpay, Stripe, Komoju, or others as listed at checkout.
  • By submitting payment information, you warrant that you are authorized to use the selected payment method.
  • We do not store full credit card or banking information on our servers. All sensitive data is handled securely by the processor.

5. Shipping & Delivery

(Only if physical merch is offered)

  • Items are shipped via trusted courier or postal services. Estimated delivery timelines are shown at checkout.
  • We are not responsible for delays caused by carriers, customs, or natural events.
  • International orders may be subject to import duties, VAT, or taxes upon arrival. These are the buyer's responsibility.
  • Please ensure your shipping address is accurate. We are not liable for losses due to incorrect addresses provided by the customer.

6. Returns, Refunds & Exchanges

Please refer to our Refund Policy for the full breakdown.

  • Digital products and donations are non-refundable.
  • For physical items:
    • We accept return/exchange only for defective, damaged, or incorrect items.
    • You must contact us within 7 days of delivery with clear proof (photo/video) of the issue.
    • Return shipping costs may be covered at our discretion based on the situation.
    • Refunds (if approved) are processed to the original payment method.

7. Intellectual Property

Please refer to our Refund Policy for the full breakdown.

As a user of the JoqniX platform, you are entitled to certain rights regarding your personal information, in accordance with applicable Indian laws (such as the Information Technology [Reasonable Security Practices and Procedures and Sensitive Personal Data or Information] Rules, 2011), and global standards like the GDPR for international users.

  • Digital products and donations are non-refundable.
  • For physical items:
    • We accept return/exchange only for defective, damaged, or incorrect items.
    • You must contact us within 7 days of delivery with clear proof (photo/video) of the issue.
    • Return shipping costs may be covered at our discretion based on the situation.
    • Refunds (if approved) are processed to the original payment method.

As a user of the JoqniX platform, you are entitled to certain rights regarding your personal information, in accordance with applicable Indian laws (such as the Information Technology [Reasonable Security Practices and Procedures and Sensitive Personal Data or Information] Rules, 2011), and global standards like the GDPR for international users.

We are committed to upholding these rights in a transparent, accessible, and timely manner.

8. User Submissions & Interactions

If the site allows submissions (comments, art, fan feedback, messages):

  • You retain ownership of what you create
  • By submitting, you grant JoqniX a non-exclusive, royalty-free license to use, display, and share your content in official contexts (e.g., social media highlights, community pages), with appropriate credit
  • Submissions must not be offensive, illegal, harassing, or infringe on others' rights

We reserve the right to moderate, reject, or remove any submissions at our discretion.

9. Community Conduct

All users interacting with the JoqniX brand (on-site or externally) are expected to follow these standards:

  • No hate speech, harassment, doxxing, or trolling
  • Respect JoqniX, the community, collaborators, and all related parties
  • Do not impersonate JoqniX or spread misinformation
  • If you see misconduct, report it through the official contact form

Violation may result in temporary or permanent bans from site features, store access, or community perks.

10. Third-Party Services & Links

We may embed, integrate, or link to platforms like:

  • YouTube, Twitch, Bilibili (for content)
  • Ko-fi, Buy Me a Coffee, Patreon (for support)
  • Payment gateways (e.g., Razorpay, Komoju)

These are governed by their own terms. We are not responsible for their content, performance, or data handling. Please review their policies before interacting.

11. Privacy & Data Handling

We handle your data in accordance with our Privacy Policy.

  • Personal data is collected only to provide services (e.g., order fulfillment, support)
  • We do not sell or trade user data
  • You have rights to access, modify, or delete your information in accordance with applicable laws (e.g., GDPR or Indian privacy rules)

12. Limitation of Liability

To the extent allowed by law:

  • JoqniX is not liable for any indirect, incidental, or consequential damages (e.g., data loss, emotional harm, loss of access, shipping delays)
  • Use of the website is at your own risk
  • We do not guarantee that the site will be available at all times, error-free, or free of harmful components

13. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of India, the current legal jurisdiction under which JoqniX operates. However, as JoqniX expands or operates from other regions (including Japan or other countries), these Terms may be supplemented or interpreted in accordance with local consumer protection or e-commerce laws applicable to the User's region.

By using this site, you agree that any disputes not resolved informally shall be submitted to the appropriate legal authority in India, unless a different jurisdiction is legally required.

  • JoqniX is not liable for any indirect, incidental, or consequential damages (e.g., data loss, emotional harm, loss of access, shipping delays)
  • Use of the website is at your own risk
  • We do not guarantee that the site will be available at all times, error-free, or free of harmful components

14. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time.

When we do, we will revise the “Last Updated” date. Continued use of the site implies acceptance of any changes.

  • JoqniX is not liable for any indirect, incidental, or consequential damages (e.g., data loss, emotional harm, loss of access, shipping delays)
  • Use of the website is at your own risk
  • We do not guarantee that the site will be available at all times, error-free, or free of harmful components

15. Contact

For any inquiries, support requests, or concerns related to these Terms of Service, please reach out to us via our official contact methods:

Email: hello@joqnix.space or Our Contact Form - https://joqnix.space/contact

We do not publicly list a physical business address or phone number in order to protect the privacy and safety of the individuals operating this site. However, all required business information has been appropriately submitted to and verified by our payment processing partners and service platforms in accordance with their policies.

If you are a platform, partner, or legal authority needing to reach us through verified channels, please contact us via email to initiate appropriate communication.

Closure

Thank you for being a part of the JoqniX journey.

These Terms of Service exist to help maintain a space that is respectful, creative, and safe for everyone—whether you're a Konzteller, a casual supporter, or a fellow creator. By engaging with our site, content, or services, you’re contributing to the growing constellation of our community and helping shape an experience filled with good vibes and stardust.

We appreciate your support and interest in what JoqniX stands for. These Terms are here to ensure mutual respect, safety, and clarity across all our offerings—so that everything stays fun, fair, and inspiring for everyone involved.

If you have any questions, need clarification, or would like to reach out, please don’t hesitate to contact us via the official methods listed above.