Privacy Policy

Effective Date: August 1, 2025

Last Updated: August 1, 2025

Introduction

This Privacy Policy (“Policy”) explains how JoqniX (“we,” “us,” or “our”)—operated as an independent digital creator and brand based in India—collects, uses, discloses, and protects your personal information when you access or interact with our website, merchandise store, fan contact forms, donation/payment portals, embedded multimedia content, and related digital services.

By using our website or services, you agree to the practices described in this Policy. We respect your privacy and are committed to protecting your data in accordance with applicable laws, including:

  • India’s Information Technology Act, 2000,
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules),
  • The Digital Personal Data Protection Act, 2023 (DPDP Act),
  • and international standards such as the EU General Data Protection Regulation (GDPR) and Japan’s Act on the Protection of Personal Information (APPI), where applicable.

This Policy applies to all visitors, community members, fans, and users engaging with JoqniX content and services across any platform we directly manage.

1. Purpose and Scope of the Policy

This Privacy Policy outlines the principles and practices by which JoqniX handles, processes, and safeguards your personal data. It applies to all individuals who interact with our digital platforms, content, and services, whether as viewers, supporters, customers, collaborators, or general visitors.

Specifically, this Policy governs the collection, use, disclosure, storage, and protection of personal information submitted to us, or obtained by us, through your interaction with the following:

  • The official JoqniX website, including all publicly accessible pages and backend services;
  • Contact forms, subscription forms, fan message portals, and any other methods by which you communicate or submit data to us;
  • Merchandise-related services, including purchase portals, shipping coordination, and customer support;
  • Donation and digital support platforms, such as tip jars, membership features, or third-party payment services;
  • Event-related features, such as virtual meetups, giveaways, or fan participation events;
  • Embedded or linked platforms that may carry our content or branding, such as YouTube, Twitch, Bilibili, or other integrated media and community services.

This Policy applies regardless of how you access these services—whether via desktop computer, laptop, tablet, smartphone, or any other internet-connected device. It also remains applicable across different regions and jurisdictions, subject to relevant local laws where necessary.

By using any of the above services or interacting with the JoqniX brand online, you acknowledge and consent to the data practices outlined in this Policy.

2. What Information We Collect

We may collect the following types of information from you:

2.1 Personal Information (as per SPDI Rules)

Information that may directly or indirectly identify you, including:

  • Full name
  • Email address
  • Shipping or billing address
  • Mobile number (if provided)
  • Payment method (via third-party services; we don’t store card data)
  • IP address and device/location metadata
  • User-submitted data via forms, inquiries, or orders

We do not collect or process sensitive personal data such as Aadhaar number, PAN, biometrics, etc.

2.2 Automatically Collected Data

When you visit our site, we may collect:

  • Browser type and version
  • Operating system and device type
  • Referrer URLs
  • IP address and geolocation (approximate)
  • Time and duration of access
  • IP address and device/location metadata
  • Pages viewed and interaction patterns

This helps us improve our services and enhance user experience.

2.3 Cookies and Tracking

We use standard cookies and tracking technologies to:

  • Store user preferences and session status
  • Maintain shopping cart or form progress
  • Analyze website traffic via analytics tools
  • Remember your cookie consent preferences

Cookies do not store personally sensitive data. You may disable cookies via browser settings, though this may impact certain site features.

3. Why We Collect Your Data (Purpose of Use)

Your data is collected and used for the following legitimate and lawful purposes:

  • To process and fulfill merchandise orders or digital purchases
  • To deliver requested content or services (e.g., email replies, download links)
  • To communicate with you regarding your transactions or inquiries
  • To enable fan interactions or community activities (e.g., giveaways, support forms)
  • To comply with financial and legal obligations (e.g., invoice generation, KYC from processors)
  • To improve our website performance and user experience
  • To send updates, promotions, or notifications only with your explicit consent

We do not sell, lease, or profit from your personal data.

4. Lawful Basis for Data Processing (Indian Compliance)

Under Indian laws and related global standards, we process your personal information based on one or more of the following:

  • Consent: You have voluntarily provided data (e.g., newsletter opt-in, purchase form)
  • Contractual Obligation: When processing your order or delivering digital goods
  • Legal Requirement: To comply with taxation or fraud-prevention laws
  • Legitimate Interest: Website security, analytics, and service improvement

Where applicable (especially for international users), we also respect additional frameworks such as GDPR or Japan's APPI for compliance.

5. Disclosure of Information (Third-Party Sharing)

We treat your personal data with care and do not sell or trade it. However, we may disclose your information under the following lawful and necessary circumstances:

5.1 Service Providers and Partners

We may share your data with trusted third parties who assist in operating and maintaining the JoqniX platform, including but not limited to:

  • Payment processors (e.g., Razorpay, Komoju, Stripe, etc.) for secure payment and refund handling
  • Shipping/logistics partners, where applicable, to deliver physical merchandise
  • Hosting providers, CMS systems, and backup solutions for website functionality
  • Email delivery services (e.g., newsletter or contact form systems)
  • Analytics platforms (e.g., Google Analytics) for website performance monitoring

These entities are obligated to protect your data under strict confidentiality and may only use it for the specific services they provide to us.

5.2 Legal Obligations and Enforcement

We may disclose your personal information when required to:

  • Comply with applicable laws, regulations, or government requests (including under Indian IT Act and taxation rules)
  • Respond to legal process such as court orders or law enforcement requests
  • Enforce our Terms of Service or investigate potential violations
  • Protect the rights, safety, or property of JoqniX, users, or others

5.3 Business Transfers

In the event of a merger, restructuring, asset transfer, or rebranding of JoqniX, your information may be transferred as part of business assets — provided that the new entity upholds equal or stronger privacy protections.

We will notify users if such a transfer occurs, either via the website or direct email (if available).

6. Data Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal, accounting, or regulatory obligations.

6.1 Retention Duration

Your data may be retained under the following conditions:

  • Order or payment records are retained for a minimum of 5–7 years for financial compliance (e.g., tax laws in India)
  • Contact or inquiry submissions may be retained for up to 12–24 months to provide continued support
  • Newsletter or marketing opt-ins are stored until you unsubscribe or withdraw consent
  • Analytical data is anonymized and may be retained longer for research or performance analysis

You may request earlier deletion where appropriate, subject to legal limitations.

6.2 Data Security Practices

We implement reasonable technical and organizational safeguards to protect your information, including but not limited to:

  • Encrypted HTTPS connections across all pages
  • Access restrictions and secure passwords for internal systems
  • No storage of sensitive financial data such as debit/credit card numbers
  • Regular monitoring and best-practice handling of backups and data repositories

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute data security. Users acknowledge this risk when using the website.

7. Your Rights and Choices

As a user of the JoqniX platform, you are entitled to certain rights regarding your personal information, in accordance with applicable Indian laws (such as the Information Technology [Reasonable Security Practices and Procedures and Sensitive Personal Data or Information] Rules, 2011), and global standards like the GDPR for international users.

We are committed to upholding these rights in a transparent, accessible, and timely manner.

7.1. Right to Access

You may request details of the personal data we hold about you. This includes:

  • What data we collect
  • How it is used
  • With whom it is shared
  • How long it is retained

7.2. Right to Rectification

If your data is inaccurate or outdated (e.g., email address or delivery information), you have the right to request corrections.

7.3. Right to Withdraw Consent

You may withdraw previously granted consent (e.g., newsletter subscriptions, marketing opt-ins) at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us via the contact form or provided email

This does not affect the lawfulness of processing before withdrawal.

7.4. Right to Erasure (“Right to be Forgotten” – Where Applicable)

You can request that we delete your data, provided that:

  • It is no longer required for the purpose it was collected
  • It is not subject to legal, contractual, or accounting obligations (e.g., payment/tax records)

7.5. Right to Object and Restrict Processing

You may object to certain uses of your data (such as profiling or marketing) or request limited use of your data in specific contexts.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at:

We will respond within 15 business days (as per India’s DPDP guidelines) or sooner if applicable. For identity verification, we may request additional information to ensure the legitimacy of your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, personalize content, and understand user behavior. This section explains what data is collected and how you can manage your choices.

8.1. What are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and improve usability.

  • What data we collect
  • How it is used
  • With whom it is shared
  • How long it is retained

8.2. Types of Cookies We Use

You may request details of the personal data we hold about you. This includes:

Type of Cookie

Purpose

Essential Cookies

Enable core site functionality like navigation or login

Performance Cookies

Help us understand how visitors interact with the site (e.g., via Google Analytics)

Functionality Cookies

Remember choices like preferred language or layout

Marketing Cookies

Used to deliver relevant content and measure campaign effectiveness (used only if marketing tools are integrated in future)

We do not use invasive tracking tools or behavioral advertising cookies without your consent.

8.3. Cookie Consent (Compliance with India + Global Laws)

Upon your first visit to the JoqniX website, a cookie consent banner will appear, allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize cookie settings (when such functionality is added)

We store your consent preferences for up to 12 months unless revoked earlier.

8.4. How to Manage Cookies

You can manage or delete cookies via your browser settings. Note that disabling certain cookies may affect the functionality of the site.

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data

9. Children’s Privacy

We are committed to protecting the privacy of children who access our services. Our website, content, and related services are not directed to children under the age of 13, and we do not knowingly collect, use, or disclose personal information from children without verifiable parental or guardian consent.

If you are under the age of 13, please do not submit any personal data through our contact forms, email sign-ups, or other interactive elements of our website.

If we become aware that we have inadvertently collected personal information from a child without proper consent, we will take immediate steps to delete that information from our records.

For users in India: In accordance with the Digital Personal Data Protection Act (DPDP Act), 2023, we treat all individuals under the age of 18 as children for the purposes of data protection. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately through our contact form or support channel, if available

10. International Visitors (Outside India)

JoqniX operates primarily in India, but we warmly welcome fans, visitors, and customers from across the world. By accessing and using our services, you understand and agree that your personal data may be transferred to, processed, and stored in India, where data protection and privacy laws may differ from those in your home country.

We strive to apply globally respectful privacy practices regardless of where you are located. However, by using this website, you consent to the collection and use of your information in accordance with Indian law and this Privacy Policy.

For residents in jurisdictions with additional privacy rights (such as the European Union's GDPR, California’s CCPA, or Japan’s APPI), we will endeavor to accommodate your rights where possible, and you may reach out to us directly to request information access, correction, or deletion.

11. Changes to this Policy

We may revise this Privacy Policy from time to time to reflect updates to our content, technologies, legal obligations, or data practices. When we do, the “Last Updated” date at the top of this page will be modified to indicate the change.

You are encouraged to review this policy periodically to stay informed about how we handle personal data. Continued use of our website and services after any changes signifies your acceptance of the updated policy.

If significant changes are made that may affect your rights or the way we use your information, we will make efforts to provide more prominent notice—such as an announcement on our homepage or a notice within our newsletter or content channels (if applicable).

Closure

Thank you for taking the time to read our Privacy Policy. Your trust is important to us, and we are dedicated to ensuring that your experience with JoqniX remains transparent, respectful, and secure.

By continuing to use this website, you acknowledge that you have read and understood this Privacy Policy.